The initial problem identified was a high number of support tickets coupled with a slow response time and very little guidance as to what good
Category: Innovative Solution
Testing The last and most important part of the Development Sprint involves testing and this should be discussed upfront during the requirements gathering, confirmed during
Figure 4: The current Development process developed using (https://lucid.app/lucidchart/, 2021) Tidd (2005) noted that “Innovation is driven by the ability to see connections”. This is the triggering event of
Figure 2 below shows the Kano model detailing customer satisfaction based on user needs as well as the relationship between the two variables. Two options
Dissatisfaction by the users. The Kano model was used by Otiso(2012) to make a comparison between customers satisfaction and service delivery. In their understanding if the customer
Introduction There is very little guidance to nuclear new builds when it comes to standards with regards to Information and Communications Technology (ICT) or Operations