Figure 2 below shows the Kano model detailing customer satisfaction based on user needs as well as the relationship between the two variables. Two options
Month: August 2021
Dissatisfaction by the users. The Kano model was used by Otiso(2012) to make a comparison between customers satisfaction and service delivery. In their understanding if the customer
Introduction There is very little guidance to nuclear new builds when it comes to standards with regards to Information and Communications Technology (ICT) or Operations